Growth Marketing: what it is and how to implement it in your company

The evolution of business landscape has brought new ways of consuming and acquiring products and services. With the expansion of the Internet and the emergence of Web 2.0, information has become more accessible, simplifying and at the same time complicating customer acquisition due to the vast availability of communication channels.

Faced with this dynamic scenario, the Growth MarketingGrowth Marketing, a revolutionary approach focussed on the continuous growth of companies. Find out in this article what Growth Marketing is and how it can make a difference in boosting your company's sales.

Read on to find out more:

• What is Growth Marketing?
• What is the difference between Growth Marketing and Traditional Marketing?
• How to create a Growth Marketing strategy
• Tools you can use to develop your Growth Marketing strategy

What does Growth mean?

Before we dive into the concept of Growth Marketing in the business context, it's crucial to understand that every product or service here's one life cycle divided into four main stages:

1. IntroductionThis is the initial phase where the product is launched on the market and is still little known. During this period, significant investments are made to increase the visibility and awareness of the product.
2. GrowthAs the product gains recognition, there is an increase in sales and consequently in profits.
3. Maturity: Here, the product reached its peak in sales.
4. DeclineThe product loses its novelty appeal and sales begin to fall.
   

The duration of each phase varies according to the investments made, customer satisfaction, the company's reputation and the marketing and communication strategies implemented.

But how does all this relate to Growth Marketing?

The link is direct and essential: all companies seek to extend the growth phase as long as possible.

"Ah, but I can extend the maturity phase".

Better not, and here's why.

Maturity, although profitable, indicates a plateau where there is no more growth, making it less attractive. In the concept of GrowthThe focus is not just on reaching this stage, but on prolong the growth phase.

Imagine you own a broom shop. The goal, from a Growth perspective, is to ensure that your customers remain interested in your brooms, keeping sales constantly on the rise and stable.

Thus, adopting the concept of Growth means implementing a set of strategies that keep a product in the growth phase for as long as possible.

But knowing this notion of Growth is not enough for companies. They also need to know how to create, manage and maintain the desired growth, as well as maximise it. That's why the concept of Growth was joined by that of Hacking.

Growth Hacking

Growth Hacking consists of a set of marketing strategies focused on accelerated growth, mainly adopted by startups to quickly increase your recipes. These strategies are designed to be agile and based on continuous experimentationexploring data e technology to achieve significant results.

The professional behind this approach is known as Growth Hacker. This marketing expert combines the skills of programme with market techniques to identify growth opportunities quickly and effectively. Utilising detailed analyses and creativity to implement tactics that drive growth, Growth Hacker adjusts and optimises campaigns and products in real time, guided by consumer responses and behaviour.

What is Growth Marketing?

Now that you know what Growth is and what Hacking is, we can finally talk about what Growth Marketing is.

Growth Marketing is a branch of Marketing that will then focus on maintaining and maximising the constant growth of a product or service. Instead of accepting its maturity and decline, Growth Marketing will devise a strategy, prepare actions and spend funds so that the product doesn't stop selling.

To achieve this, the Growth Marketing Manager's mindset must always be up to date with the latest market news and always listen to their customers. Because it's the customers themselves who will tell the company what to improve in its business.

What is the difference between Growth Marketing and Traditional Marketing?

The main difference between Growth Marketing and Traditional MarketingI live in focus of your actions. While traditional marketing focuses on established tactics and achieving predictable results, Growth Marketing invests in innovation, data analysis and continuous testing to drive the continuous growth of goods or services and reach ever higher levels.

Traditional marketing offers the advantage of lower riskusing proven and efficient methods. On the other hand, the riskier approaches adopted by Growth Marketing can generate superior results.

A good practice would be to combine already validated Growth Marketing strategies with personalised innovations, boosting results and adapting to the specific needs of your audience. Remember: there is no single right strategy. Whether it's Growth or Traditional, the important thing is that the approach you choose is aligned with your company's objectives and target audience.

Sales funnel

In Growth Marketing, the strategy concentrates intensely on developing the sales funnelThe journey that transforms a simple visitor in a customer. This funnel is nothing that the customer goes through alone; it is essential that the marketing manager accompanies this journey, as planned in the business strategy.

The sales funnel can be explained by several stages:

1. Top of the funnelHere, the potential customer, still a visitor, begins to have some doubts or interests about the market.
2. Middle of the funnelAt this stage, the lead already recognises their problem and is looking for solutions.
3. Bottom of the funnel: The lead is ready to act and buy.

Another perspective divides the funnel by the customer's mental stage or actions during the journey:

• Discovery: The consumer finds a post about your business on a social network.
• Recognition: He recognises he has a problem and visits your website for more information.
• Decision: After evaluating the options, he decides to make the purchase.
• ActionThe purchase is made and the lead becomes a customer.

In Growth Marketing, after the sale, the process doesn't end. It seeks to take advantage of ongoing opportunities to engage the customer, offering promotions, asking for feedback, providing useful tips and encouraging the customer to promote your business.

The Growth Marketing funnel includes the following stages:

• Acquisition: Maximise business visibility.
• Conversion: Turn leads into customers with an excellent first experience on the site.
• Retention: Keep the customer engaged through varied content and constant interaction.
• Revenue: Promote additional purchases or long-term subscriptions.
• Recommendation: Encourage customers to recommend your business, attracting new leads.

In this way, the Growth Marketing funnel creates a self-powered cycleadapted to the particularities of the business and with efficient resources.

Conversion and retention before acquisition

The importance of the first consumer experience is fundamental to Growth Marketing, focusing primarily on optimising conversion and retention.

After all, what's the point of having lots of traffic if you can't convert those visitors into buyers?

This would result in a waste of resources, energy and effort.

Therefore, when implementing your Growth Marketing strategy, it is essential to prioritise improving these initial stages to ensure a better return on investment.

The benefits of Growth Marketing

Both Growth Marketing and Growth Hacking offer significant advantages for companies. A well-defined strategy and the allocation of adequate financial, human and tool resources can generate an exponential return on investment.

Increasing the value of the customer cycle

The value of the customer cycle is a metric that indicates the value that a buyer can bring to your company during your relationship. Knowing this data allows you to make informed decisions about the actions to be taken in your marketing strategy.

Precisely because you turn the sales funnel into a self-feeding cycle rather than a line with a beginning and an end, the value of your customers' cycle increases.

Here's an example of a brand that sells cosmetics (e-commerce) and Alice, who is interested in this type of product and especially this brand for X and Y reasons.

• Alice orders a body cream via the brand's website. The purchase process is easy and payment is secure.
• Alice receives confirmation of the parcel by email. A few days later it arrives in the post and the same day she receives an email saying that the parcel has been delivered.
• Three days later, an email asks Alice for feedback on the product purchase process.
• The following week, Alice receives a newsletter giving her advice and ideas on how to look after her own skin, with or without the brand's products. She will receive content like this every one to two weeks.
• After two months of using the product, Alice receives an e-mail asking if the cream has given her the results she expected. If she answers the questionnaire, she gets a 15% reduction on her next order. Alice answers the questionnaire and then receives the promotional code.
• Satisfied with a positive experience with both the product and the service, Alice takes advantage of the offer and makes another purchase.
• Over time, the brand continues to nurture this relationship, sending relevant content, exclusive promotions and even alerts about new launches that match Alice's interests.
• As a result, Alice not only continues to buy regularly, but also becomes a brand advocate, recommending the products to friends and family. This cycle of repeat purchases and recommendations significantly increases the value of the customer lifecycle, generating a much higher return on investment for the company.

Cost reduction

In addition to increasing the value of the consumer lifecycle, Growth Marketing can also help to reduce the customer acquisition costs (CAC). By focussing on retention and conversion, the need to constantly attract new buyers is reduced. Como os clientes existentes são mais propensos a fazer compras adicionais e a recomendar a marca, os custos associados à publicidade e à prospecção de novos compradores diminuem. Isso significa que a empresa pode investir menos em campanhas de aquisição caras e mais em ações que fortalecem o relacionamento com o público-alvo atual.

Como criar uma estratégia de Growth Marketing?

Conheça seu público-alvo

Entenda profundamente as necessidades, desejos e comportamentos dos seu target. Realize pesquisas de mercado, analise dados demográficos e crie personas detalhadas que guiarão suas campanhas.

Trabalhe seu funil

Mapeie cada etapa da jornada do cliente e identifique oportunidades de otimização. Foco na conversão e retenção desde o início, garantindo que cada visitante tenha uma excelente experiência.

Selecione seus canais de comunicação

Escolha os canais mais eficazes para alcançar sua audiência. Isso pode incluir marketing digital (SEO, redes sociais, e-mail marketing) e estratégias offline, dependendo das preferências do seu público-alvo.

Crie relações duráveis

Invista na construção de relacionamentos de longo prazo com seus clientes. Ofereça conteúdo valioso, suporte dedicado e experiências personalizadas que os mantenham engajados.

Mantenha o contato

Utilize e-mails, redes sociais e outras ferramentas para manter a comunicação regular com seus usuários ou compradores. Lembre-se de ser relevante e útil em cada interação.

Tenha um atendimento satisfatório

Garanta que seus clientes tenham acesso a um atendimento de qualidade, capaz de resolver problemas rapidamente e aumentar a satisfação geral.

Faça com que o cliente seja promotor do seu negócio

Incentive a recomendação de seus produtos ou serviços. Ofereça programas de indicação, descontos por referência ou crie campanhas que incentivem o boca a boca.

Analise dados e métricas

Monitore constantemente o desempenho das suas estratégias. Utilize ferramentas de análise de dados para entender o que funciona e o que precisa ser ajustado.

Automatize com ferramentas

Utilize ferramentas de automação para tornar suas operações mais eficientes. Isso inclui automação de e-mails, CRM, e dispositivos de marketing que economizam tempo e melhoram a eficácia.

Ferramentas essenciais do Growth Marketing

Analysing data

Dispositivos como Google Analytics e Mixpanel ajudam a monitorar o comportamento dos usuários, identificar pontos de atrito no funil de vendas e otimizar campanhas de marketing.

Entender o comportamento do consumidor

Hotjar e Crazy Egg fornecem insights sobre como os visitantes interagem com seu site, permitindo ajustes para melhorar a experiência do usuário.

Automatizar ao máximo

Plataformas como HubSpot, ActiveCampaign e Mailchimp permitem automatizar campanhas de e-mail, segmentar leads e nutrir relacionamentos com compradores de forma eficiente. Existem também soluções de automatizações mais avançadas como Zapier e Make, que permitem deslocar uma mesma informação entre aplicativos.

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O Growth Marketing não é apenas uma moda passageira, mas uma abordagem estratégica essencial para empresas que buscam crescer de forma sustentável e escalável em um ambiente competitivo. Ao adotar o marketing de crescimento, sua empresa não só maximiza o potencial de crescimento contínuo, mas também desenvolve uma mentalidade voltada para a inovação, experimentação e otimização constante.

Unlike traditional marketing, which often focuses on established methods, Growth Marketing opens doors to new opportunities, allowing you to quickly test, learn and adjust your strategies to achieve superior results. From creating an efficient funnel to increasing the value of the consumer lifecycle, growth marketing practices help turn every stage of the buyer's journey into a growth opportunity.

By implementing the tactics discussed in this article, such as getting to know your target audience in depth, working the funnel, and using automation and data analysis tools, you'll be well placed to not only increase your commercial transactions, but also to build a lasting relationship with your buyers. In the end, the real power of Growth Marketing lies in its ability to adapt to market changes and grow continuously, keeping your company at the forefront of success.